Managing your online reputation in this day in age is not always an easy thing to do. Minor human error can result in terrible Yelp reviews if they upset the right people. The reaction could be unjustified or blown out of proportion but it really doesn’t matter if it is based on truth like you didn’t return a phone call right away when you were in the middle of some crisis that was more important to you, but not your client. You can’t tell your client that something was more important than their concerns.

Situations like the above seem impossible to avoid unless you have no business and never have any rush emergencies or seemingly overwhelming situations arise. The good thing is that if you are that busy, your business is doing well. But getting a few negative reviews can hurt your future business and leaving you with the problem of getting enough business to survive.

It is all but impossible to get Yelp to remove a review. You are allowed to respond to the review which can help but does not always lessen the damage from the negative review. But you can get more positive reviews and broadcast these to places where they can be seen by your potential customers.

How You Can Manage Your Online Reputation

At Pacific Reputation we set you up with a software that can help you get positive reviews and help prevent negative ones. You simply enter the email addresses for your customers for the week and push a button. Each customer will be sent an email asking how you did. The customer the has the opportunity to tell you how good or bad your service was and is asked to give you a rating between 1 and 5 stars. If the rating is 3 stars or less the response is routed to whomever is in charge of customer relations so they can handle the situation before it gets to Yelp or Google+ etc… The customer is simultaneously sent a video email asking for more information and suggestions as to how things could be improved.

If the review is 4 stars or above the customer is automatically sent a video email thanking them for their review giving them the opportunity to post it on Yelp, Google+, or some other online review site by pushing a button for access. In the meantime the review is automatically posted to your site and to a local directory site which is part of the software. You have the opportunity to have it automatically posted to Facebook and/or Twitter. We offer the service to have the best reviews made into video posts and sent to YouTube and your social sites. If you have no social sites we can build you a social syndication network where these can be posted.